In emergency medical services, every second matters. Efficient ambulance operations are critical for saving lives, and fleet managers must ensure fast response times, vehicle readiness, and precise tracking. One of our clients—an emergency medical service provider operating a large ambulance fleet turned to SIMHA Smart Fleet to enhance the efficiency, safety, and accountability of their operations.
Challenges
The client faced a series of operational roadblocks that impacted timely patient response and overall fleet performance:
- Delayed Dispatch & Poor Visibility: Dispatch teams lacked real-time location data, leading to delays in allocating the nearest ambulance to emergencies.
- Vehicle Misuse: In certain cases, ambulances were being used for non-emergency travel, increasing fuel costs and impacting availability.
- Unplanned Downtime: Some vehicles faced unexpected breakdowns due to irregular maintenance scheduling.
- Inefficient Routing: Drivers occasionally took longer or congested routes, delaying patient transport.
- Temperature Control in Critical Cases: Some ambulances transporting critical patients or medical supplies required strict temperature monitoring
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Solution
SIMHA Smart Fleet deployed a combination of GPS tracking devices and BLE sensors across the ambulance fleet. The solution included:
- Live Vehicle Tracking: Real-time GPS location updates enabled dispatchers to allocate the nearest available ambulance, significantly reducing response times.
- Route Replay & Geofencing: Geofences around hospitals and hotspots ensured ambulances followed designated routes. Detours or unauthorized stops triggered instant alerts.
- Temperature Monitoring: BLE temperature sensors monitored cabin conditions—particularly important for neonatal or critical care units and when transporting medical supplies.
- Driving Behavior Analysis: SIMHA tracked metrics like harsh acceleration, braking, and cornering, enabling driver training and ensuring smoother, safer rides.
- SMS Notifications to Guardians: Automated SMS updates were sent to emergency contacts when the ambulance left or arrived at the hospital, increasing transparency and peace of mind.
- Maintenance Tracking: Fleet managers could log servicing schedules and receive reminders, reducing downtime due to unplanned repairs
Key Benefits
